Transforming Dearborn’s digital services and giving every citizen a voice
About Dearborn, Michigan
The spirit of innovation thrives in Dearborn, Michigan, which is why Mayor Abdullah Hammoud, local residents, and representatives are collaborating with Google Cloud to modernize its IT and data infrastructure and provide digital services.
Dearborn is an entrepreneurial city with deep roots in industry. Its legacy
is one of spirited determination. Bordering Detroit, the city is home to
approximately 110,000 residents and hosts a diverse population. More than half
the people in Dearborn speak a language other than English at home.
Building more responsive and accessible government services
To better serve Dearborn’s linguistically diverse population, the city provides access to core citizen-services in multiple languages online – 24 hours a day, seven days a week. Previously, residents would interact with the city during business hours Monday through Friday, taking time off work to physically go to a city building and wait in line. Now, residents can operate and process critical requests (such as applying for permits and licenses) fast and online. Virtual agents on the website deliver personalized information and interactions in Arabic, English, and Spanish, and the city has translated websites and documents to help expand the reach and delivery of vital government information and services.
Streamlining workforce operations to better serve Dearborn
The city’s workforce of 1,600 manages critical operations and services for the community. Through this partnership, every one of these workers now has access to Google Workspace’s secure and cloud-native productivity tools to collaborate and operate more efficiently. For 300 frontline workers, this will be the first time they have a work email address. The city’s workers are enabled to move beyond paper-based processes to digitize information and optimize their workflows with flexible, real-time, and integrated collaboration. This also unlocks data and analytics, which significantly helps city leaders make more informed decisions. Dearborn can transform with confidence and peace of mind with an improved security posture across the implementation.
Providing a pathway to professional development and economic growth
Dearborn is a hub of automotive, steel manufacturing and healthcare innovation. The emerging workforce in Dearborn needs the technical skills required to thrive in this workplace. Google has provided certification opportunities to support upskilling Dearborn residents. The city is administering training, education, and certifications through a local nonprofit, ACCESS.
Explore more Public Sector case studies and solutions
Google Cloud Next '24: Language, AI, and citizen-centric services
Discover how government agencies are leveraging AI to break down communication barriers, enhance accessibility, and deliver highly personalized services to their communities in real time.